Authorized Support

Knowledge and Expertise to Help Your Staff Address Issues

As part of our client services, we provide the option of authorized support on a number of partner technologies. Our trained, certified solutions experts are available to respond to your needs when you have an issue and need to reach out. A number of tiers of service are available including 24x7x365 access to qualified personnel. Our support centers are co-located within our North American security operations centers (SOCs) and staffed around-the-clock.

  • Access certified experts capable of assisting you with your product support needs
  • Access additional services when you need them

View Our Capabilities Brief


Optiv’s support staff can provide expertise to your organization cost-effectively. We staff experts so you don’t have to.


Our consultants and advisors are certified and trained on the technologies they support. They have the in-depth knowledge to handle your support needs right the first time.

Fast Access

With multiple call centers located in North America, our 24x7x365 access to experts gets you the right response quickly.

Our Services


Authorized Support

Our authorized support service helps your organization resolve technical problems through efficient and trustworthy technical support. Optiv’s certified experts are equipped with deep product knowledge and will provide timely response and issue remediation.

Product Training

For organizations and individuals seeking training and certifications on select best-of-breed technologies, Optiv provides some of most well respected training courses in the industry.

  • Product Training

Customer Support Number


If you have already purchased Optiv's Authorized Support, you can contact our security professionals at:


Get In Touch

Whether you are looking for general information or have a specific question, we want to help.

Contact Us

This marketing material and the related GDPR services offered by Optiv should not be used as a substitute for obtaining legal advice.